Wednesday, April 11, 2012

Job Wars: Confessions of A Corporate Recruiter

Job Wars: Confessions of A Corporate Recruiter
by Brian Nord
 
Introduction
The headline read: "How Employers Weed Out Unemployed Job Applicants, Others, Behind the Scenes."
In an article by reporter Laura Bassett in the January 14, 2011, issue of Internet newspaper the Huffington Post, a trial attorney for the federal Equal Employment Opportunity Commission (EEOC) went on record. Bassett wrote; “He said he frequently comes across cases of companies using secret code words in employer profiles that indicate to a staffing firm the race, gender, or age they want in a candidate. "A lot of it's under the radar," the attorney said. "We had a case in Buffalo where a number of former full-time employees at a staffing firm came forward to tell us about how the agency complied with these discriminatory requests; using code words for whites and code words for blacks internally to mask some of it.” He also said, "This is what's going on in every state, in every company—the labor laws are ignored. However, catching them is another story. There would have to be wiretaps or someone would have to get inside the company in order to prove what's going on."
It isn't often someone in authority is willing to provide such an emphatic indictment of corporate America as a whole, at least not on the record. Too often, companies that settle with the EEOC are allowed to deny that discrimination took place, despite agreeing to pay thousands or millions of dollars.
After reading this story, I was surprised it didn't go viral. There should have been a firestorm of outrage by the media. There should have been a condemnation from the grass roots. As a corporate recruiter, I expected, at the very least, to come across more job applicants who understood they were playing against a loaded deck and needed to take extraordinary action to have a fair and equal chance at getting a job. However, as evidenced by the way applicants continue to present themselves, making it easy for companies to unfairly weed them out, the majority remain unaware—or unconvinced—that the rules are rigged and they have little alternative but to play the hand they are dealt.
My motivation for this book is to inform the public, just like the journalists who report these trends in the American workplace.
After twenty-two years in corporate recruiting, and being privy to those secret codes and the increasing number of other strategies utilized by hiring managers and companies, I can tell you the employment picture is much worse than what is occasionally revealed in the media. The recruiting, interviewing, and hiring process is inherently corrupt and discriminatory.
Books, websites, and blogs offering job-search advice and strategy are limitless. Some of those hucksterish offerings make claims of job-winning resumes and foolproof answers to interview questions. Others offer specific guides and rules for salespeople, engineers, college grads, executives, middle managers—you name it. They all seem to promise to reveal secrets and inventive strategies that ensure an applicant stands out. However, few, if any, are anything more than the standard job-search guide providing corporate-friendly, generic advice. Whether the information offered actually works for the masses is open for debate.
Job Wars—Confessions of a Corporate Recruiter is not one of those guides. Although the book does contain some advice for job seekers and employees, it is not for the faint of heart, those bent on following the rules, or those who fear breaking them. This book is more of a warning. What you'll find is an unvarnished, often ugly truth about the recruiting and hiring process, which, I guarantee, will be roundly condemned by corporate America because revelation of truth is what it fears the most.
I will also be condemned personally. There is the strong possibility that my career as a corporate recruiter will come to an end. The revelations include everything employers and hiring managers don't want you to know. I expose the corrupt nature of the corporate environment and my role in it, as well as those of other recruiters. I also confess to my own secret codes and strategies, which I utilized to help job applicants beat the unfair system.
You will read about the retaliation I suffered after my attempts to change the system, retaliation that forced me to go underground and work against my employers. More importantly, I offer the philosophy and related strategy of "anything goes." It is a call to arms equal to the anything-goes strategy employers utilize to keep you out and disguise the culture that has little to no interest in contributing to the advancement of equality and fairness.
This book has been in the making since 1996. That's when I returned to corporate America after running my own staffing firm for nine years. My attempts to expose the ugly truth about the recruiting and hiring process have moved in fits and starts since then. Outrage over the depth and breadth of discrimination in the first company I worked for was the motivation for my first attempt at exposure; fear of what it would mean to my future in corporate America forced me to put it in a box. I took it up again after each new employer, job, and outrage. There have been six companies in all, each in a different industry. Over the years, the discriminatory hiring processes never changed and, in some cases, got worse. Today, the basis for unfair treatment and discrimination has expanded to include employment status, personal behavior and lifestyle, medical conditions, education, competence, and political views and affiliations. It's gotten so bad that even white guys, primarily because of age or their own stand against discrimination, are affected.
The last company I worked for was, by far, the worst, maintaining a culture of hatred of women and minorities identical to the era before equal rights laws were enacted. The level of contempt for the law, as well as the level of deceit utilized to cover up, pushed me to finally get this on paper and published.
It's my hope that, at the very least, this book will provide job seekers enough information to take control of their own fate and get that next job—based solely on their qualifications.
Although my thesis includes the belief that corporate leaders don't really care, that they are more interested in quashing any semblance of individualism, there's also a message for company executives, especially those who claim to want an all-inclusive workforce of the best and brightest. The war being waged against qualified job seekers is also being waged against a growing number of employees who, like me, refuse to go along with the status quo. It forces us to take extraordinary action to beat it or bring it down. The war is also being waged against CEO’s.
Hiring managers are the primary perpetrators of this war. Your business, by design or not, is divided into fiefdoms. Void of oversight, when managers make hiring or promotion decisions, they are operating on the basis that their little slice of responsibility within your company is their kingdom. Damn your vision of an all-inclusive workplace of the most qualified. Damn the law and company policy. When no one is watching, as far as they are concerned, they know best, and they make decisions based on what is right for them instead of the business. Their interest is in maintaining their power—regardless of how little they may have.
That paradigm is destroying companies from within. As managers operate on personal fear, bias, hate, and an inflated sense of self-worth, employees who would otherwise give their all become disengaged because of the disheartening reality around them. The proof comes from beyond my own experience and the occasional news story. Consider these statistics:
· According to a Gallup poll, 49 percent of employees are not engaged, and 18 percent are actively disengaged. Source: University of North Carolina, Keenan Flagler Business School, White Paper on Employee Engagement.
· In the summer of 2010, Hewitt reported that nearly 50 percent of the nine hundred organizations they tracked experienced declines in employee engagement. This was the largest quarterly decline in fifteen years. Source: Conference Board Report
Much of this decline is due to poor leadership. Consider that, according to Towers Watson's 2010 Global Workforce Study (abstracted at www.creativityatwork.com/blog/2010/05/18/mindset-employees-engaged/):
· Only 38 percent of American workers think their leaders have a sincere interest in their well-being.
· Only 47 percent think their leaders are trustworthy.
· Only 4 percent think their leaders inspire and engage them.
· Only 42 percent think senior leaders encourage the development of talent.
Without dramatic intervention, the disengagement and apathy represented by these numbers will only get worse.
Continues...

No comments: